Overview
Technical Customer Support
Location: Newcastle upon Tyne
Based: On site
Salary: £27,000
Contract: Full time, permanent
This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.
This is a new addition to an established team and offers production training and development.
Responsibilities
* Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support.
* Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions.
* Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation.
* Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.
Person Specification
* Proven experience in a technical support, installation support, or field engineering role.
* Strong background in electrical systems, BMS (Building Management Systems), controls, or digital/electromechanical products.
* Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs).
* Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential.
* Strong desire and aptitude to learn complex products and emerging technologies.
* Excellent communicator with the ability to explain technical concepts clearly to varied audiences
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