Wakefield Fitness & Wellbeing Centre | Management Team | Permanent | Full time
Salary up to £36,000 + fantastic benefits
40 hours per week
Nuffield Health, the UK's largest healthcare charity, has been working for over 60 years to make the UK fitter, healthier, happier, and stronger. We operate 31 award-winning hospitals, 110 fitness and wellbeing clubs, healthcare clinics, and over 200 workplace wellbeing services. As a charity, we reinvest all income into our services and pioneering improvements in care.
We are seeking a Customer Experience Manager to help define and implement our customer experience strategy, ensuring a deep understanding of our current and prospective customers and placing the customer at the heart of all decision-making.
As our Customer Experience Manager, you will:
1. Manage concierge/Front of House, fitness teams, and Food & Beverage services effectively.
2. Drive the commercial success of revenue-generating services and member retention, including subscriptions, swimming, F&B, retail, and junior programming.
3. Set standards for customer experience across the entire customer journey.
4. Collaborate with Business Insights to collect and analyze customer feedback and insights.
5. Establish measurement frameworks for customer experience indicators.
6. Liaise with stakeholders to support key performance outcomes.
To succeed, you should:
1. Possess an honours degree or equivalent experience and qualifications.
2. Have demonstrable knowledge and experience in customer experience, sales, and marketing.
3. Understand current trends in customer expectations and segmentation.
4. Be collaborative, communicative, and influential in your approach.
Helping you feel good
We offer a benefits package including free gym membership, health assessments, retail discounts, and pension options to support your health and wellbeing.
Join Nuffield Health and create the future you want, today.
If interested, apply now. We review applications as received and may close the advert early if we receive high volumes.
It starts with you.
About the company
Nuffield Health is the UK's largest healthcare charity.
Notice
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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