Job Description
Customer Debt Advisor
It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients.
Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues.
You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further.
Working towards daily/weekly/monthly objectives, you'll also have own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters.
Duties:
* Manage the vulnerable customer database
* Providing support and guidance to customers whilst following FCA guidelines
* Preventing further debt recovery procedures, through offering an empathetic service
* Adaptable to each individual's situation, ability to show empathy, but also remain business aware
* Find effective long-term solutions through problem solving
The Individual:
* Previous collections experience will be advantageous, although training will be provided to someone from a strong customer service / focused background keen to learn/transfer skills over to new area
* Confident and professional communicators
* Dedicated to providing a high level of service
* Fully IT proficient
Salary/benefits package includes:
* Salary £26-28,000 basic (depending on experience)
* Permanent / Full Time
* Monday to Friday - 9-5.15pm (45 min lunch)
* Career Development Plans from Day One of Service
* Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days hols +bank holidays, annual bonus scheme
* 5 days a week initially - after training period, 1 day a week flexible working + extra Friday off each month to start the weekend early!
* Excellent local transport links for non-drivers
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.KW14897