Overview
Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.
With Eutelsat You’ll Get To:
* Pioneer the future of Space Technology
* Bring connectivity to remote frontiers
* Collaborate with customer‑centric experts
* Embrace cultural diversity in our global team
Why Eutelsat?
* Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. One-third of our executive team and 60% of our board are represented by women.
* Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as guiding principles.
* Sustainability at Our Core: We dedicate to balancing social, environmental, and economic growth – on Earth and in space.
* Work‑Life Balance: Flexible schedules and hybrid work options support your wellbeing.
Who You Are:
You’re a whiz at crisis management, leading investigations across technical operations, from developer to satellite network portals. You thrive fast and under pressure; respond to problems with speed, calmness, and authority. You assess outage severity quickly, communicate across organizational boundaries, and drive knowledge culture through documenting lessons learned.
What You’ll Do:
* Manage all assigned Major Incidents to resolution within SLA targets during day and night.
* Develop a comprehensive understanding of end‑to‑end services and satellite platform components, identifying the responsible teams.
* Build knowledge of the company’s technical teams and establish interfaces with engineers, managers, and directors.
* Conduct service impact assessment of incidents, set priority and determine management scope.
* Coordinate and summarize technical analysis during war rooms.
* Notify, Escalate, and communicate outages and risks to customer operations and senior management.
* Contribute to Post Incident Reviews, documenting RCAs and lessons learned promptly.
* Maintain and update the Major Incident Management process and related procedures.
* Support Problem Management with post‑incident activities and propose process improvements.
What It Takes:
* Experience implementing and owning Major Incident Management frameworks in a telecom service provider.
* Manage service operations command room during crisis, handling multiple incidents.
* Work under pressure and during long‑lasting outages.
* Stakeholder management and rapid decision support.
* Advanced communication skills in fluent English, excellent interpersonal, negotiating, and presentation skills.
* Influence and communicate effectively with other stakeholders.
* Aptitude to learn new technologies or procedures.
What We’d Love:
* Experience with ITSM tools such as ServiceNow.
* Knowledge of ITIL processes: Incident, Problem, and Change management.
* Understanding of GEO and LEO satellite technologies.
Where You’ll Be
* London, UK
* On‑call rotation shared with two other team members: one week of on‑call duty every three weeks.
* Hybrid working: up to three days per week, subject to manager approval.
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