Role Summary
Care Manager reporting to the Registered Service Manager, located in Ilkley, West Yorkshire. Full‑time position with pay to £34,000 per annum depending on experience.
Core Responsibilities
* Support achievement of full compliance with all CQC requirements, demonstrating commitment through quality and performance to outstanding practice.
* Proactively support the Registered Manager and colleagues in day‑to‑day service management.
* Contribute to the growth and development of the business, including achieving agreed business targets.
* Ensure that services are delivered in line with all relevant regulations and standards, including CQC requirements to good or outstanding levels.
* Promote, manage and uphold the best care standards to ensure safe, effective, caring, responsive and well‑led operation of all services.
* Directly support the development, implementation and adherence to core processes, policies, systems and procedures for care management, HR, finance and quality.
* Support monitoring and performance management of the business and services, providing relevant data, analysis and performance improvement support.
* Participate in and support self‑assessment, inspection and other compliance activities, reports and surveys.
* Help lead and manage the development of a skilled and motivated workforce, undertaking staff performance, quality and compliance responsibilities.
Qualifications and Personal Attributes
* Passion for delivering high quality, person‑centred care.
* Previous experience in domiciliary care delivery and coordination.
* Minimum of NVQ Level 3 (equivalent) in health and care, ideally working towards Level 5.
* Excellent understanding and track record in CQC quality and compliance and other regulatory requirements.
* Good communication skills and working knowledge of digital systems (care records, rostering, training, quality, compliance).
* Ability to work flexibly (including some evenings and weekends).
* Alignment with the charity’s values and ability to embed a values‑based, high‑performance culture.
Person Specification
Essential skills and experience
* Minimum of 2 years’ experience in adult social care, delivering and managing care services.
* Experience in care planning, risk assessment, client reviews, MAR chart management and medication supervision.
* Detailed knowledge of CQC and other care sector regulatory requirements.
* Minimum Level 3 Health and Social Care qualification.
* Strong communication and collaboration skills with a wide range of people.
* Good administrative and customer‑service skills.
* Experience in effective management of teams, staff and resources (including rota and budget management).
* Strong financial/numeracy skills with attention to detail.
* Excellent analytic and proactive problem‑solving skills.
* Good organisational skills, including time and task management.
* High self‑motivation, integrity and ability to inspire, motivate, support and challenge others.
* Calm under pressure, proactive initiative, problem resolution.
* Flexibility, adaptability and ability to respond to changing service requirements.
* ICT proficiency and confidence in using a range of software/digital care management systems.
* Commitment to quality and continuous improvement.
* Strong commitment to the charity’s ethos and values.
* Car driver/owner.
Desirable skills and experience
* Health and social care/management qualification (Level 4 or above, or working towards).
* Experience in marketing, promotion and/or communications (e.g., newsletters, events).
#J-18808-Ljbffr