Company description Job Title: Customer Service Advisor
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time – permanent
Hours: 40 hours per week.
Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm
Please make sure in your application form, you list if you have any holiday requirements across October/November/December
Are you looking to excel in your career and work for the biggest name in the automotive industry?
We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.
You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!
As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.
Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. Pushing for better by using resources available to offer the best customer service
Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
23 days annual leave plus bank holidays
~ Worksave pension scheme with up to 7% employer contribution
~ Free AA breakdown membership from Day 1 plus 50% discount for family and friends
~ Discounts on AA products including car and home insurance
~ Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
~ Company funded life assurance
~ Diverse learning and development opportunities to support you to progress in your career
~ Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
The AA values diversity and the difference this brings to our culture and our customers. We have five communities to bring together people with shared characteristics and backgrounds and drive p