The Company:
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools, and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
The Role:
The Service Transformation Manager will work within the PMO & Service Transformation Team to drive change and transformation within our Managed Payroll Services (MPS) organization.
This position will involve partnering closely with the Director of MPS to lead teams through a fundamental change in the ways of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s.
The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions.
This is a highly crucial role that will shape the future of our MPS organization and enhance the overall customer experience.
Key Responsibilities:
Develop and execute a comprehensive change management plan that effectively communicates the vision for transformation and secures buy-in from key stakeholders.
Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization.
Identify areas for process improvement and redesign business processes to deliver improved operational and financial outcomes.
Utilize data insights to identify improvement opportunities and make informed business decisions.
Lead a high-performing transformation team that is capable of delivering on agreed objectives
Qualifications:
* Change Management (desirable)
Lean Six Sigma (or similar) methodology (desirable)
* A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful transformation initiatives.
* Demonstrated experience in change management, process improvement, data analysis, and stakeholder management.
* Excellent communication skills (verbal, written and presentation)
* Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks.
* Technically competent with various software programs such as Word, Excel, PowerPoint etc.
* Experience of the Lean Six Sigma methodology desirable