We Make Work Onederful At Oneder, we provide beautifully designed, flexible multi-use workspaces for companies of all sizes. Our spaces blend functionality and inspiration — crafted for work, meet, create, and play. We're a customer-centric business focused on delivering an exceptional experience to every person in our community. About Shoreditch Exchange Located in the heart of Shoreditch, this vibrant building spans eight floors of dynamic workspace. From private offices and coworking lounges to a gym, barista bar, beer taps, event spaces, and roof terraces — Shoreditch Exchange is built to fuel creativity, connection, and growth. About the Role We are looking for a senior, service-driven leader to join our team at Shoreditch Exchange as a result of internal promotion. As a Community Lead, you will be the face of the space — ensuring members feel supported, inspired, and part of something special. You’ll lead by example, manage a small team, and take ownership of member experience, operational standards, and community engagement across the building. Key Responsibilities Be the first point of contact for members, visitors, and prospective clients, delivering a warm and professional welcome. Supervise and support 1–2 junior team members, helping them grow and succeed. Build strong relationships with members — understanding their needs both professionally and personally. Ensure the smooth daily running of the space and respond promptly to queries or issues with a solution-focused, hospitality-first approach. Proactively suggest ideas and improvements to enhance both member experience and overall building performance. Take ownership of member move-ins and move-outs, ensuring a seamless and positive process. Respond to sales enquiries and provide accurate, helpful information to potential members and stakeholders. Conduct tours of the building for prospective members, partners, and internal stakeholders. Support meetings, bookings, and events — ensuring everything runs smoothly and to a high standard. Regularly walk the building, ensuring all areas are clean, functional, and visually at their best. Manage a range of administrative tasks, including email correspondence, CRM updates, and information uploads. Lead on local initiatives and collaborate on company-wide projects as needed. Who You Are You have 3 years of experience in hospitality, customer service, or flexible workspace environments. You’ve supervised a team for at least 2 years and thrive in a leadership role. You’re a strong communicator — both written and verbal — and confident engaging with a wide range of people. You take pride in your work and are always looking for ways to improve the environment and experience. You’re proactive, resilient, and comfortable dealing with unexpected challenges. You enjoy meeting people — from potential suppliers and new team members to clients and curious visitors. You’re comfortable switching between service, operations, admin, and strategy. You love working in a fast-paced, people-first environment. Ideally, you have a Bachelor’s degree or equivalent experience. What You'll Get 23 days holiday (plus bank holidays). Company pension scheme. Laptop provided. The opportunity to shape one of our flagship locations. Room to grow within a fast-expanding, creative workspace company. Apply Today Ready to join a team that’s reimagining the workplace experience? Send your CV and a short cover note to david@withoneder.com, or apply directly here on LinkedIn.