Overview
Join to apply for the Customer Portal Administrator role at Marlowe Fire & Security
Manchester, England, United Kingdom
Responsibilities
* Work closely with your assigned accounts and National Account Managers to meet customer expectations.
* Monitor our National Account mailbox, to ensure all emails are acknowledged & responded to within agreed timeframes.
* Update client portals and helpdesks in line with specific account instructions.
* Ensure all calls are answered within our SLA.
* Review and respond to all customer enquiries, supporting colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within our agreed timeframe.
* Liaise with all internal teams to ensure effective response to customers and work completed within SLA.
* Escalate any potential risks to the business to your Customer Account Manager & Customer Service Manager.
* Processing of sales orders as and when required.
* Management of customer queries and complaints through to completion.
* Compare data from the customers database and Marlowe database to ensure both systems are aligned.
* Responsible for investigating potential closed sites.
Requirements / Qualifications
* A professional business approach.
* The ability to work independently and a desire to learn.
* Experience of using and updating customer portals.
* Excellent administration and computer skills.
* Customer focused with the ability to resolve customer queries.
* Analytical in approach.
* Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
* Strong organisational skills.
* High attention to detail and the ability to handle multiple priorities with a structured approach.
Benefits
* Enhanced Pension Scheme – Plan confidently for the future with our Royal London Pension.
* Comprehensive Life Assurance – Life cover equal to 4x your annual salary.
* Generous Holiday Package – Paid holidays plus bank holidays, with an extra day per year of service (up to 25 days).
* Referral Bonus Scheme – Earn up to £1,000 for each successful candidate referral.
* Mental Health & Wellbeing Support – Access dedicated wellbeing resources and support.
* Employee Recognition Programme – Structured recognition initiatives.
* Career Growth & Development – Ongoing training and clear progression opportunities.
Equal Opportunities
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can be themselves. We support adjustments to fully participate in the recruitment process if needed.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK, your application cannot be considered.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Facilities Services
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