Overview
To support the Burns & Plastics Team in a wide range of duties for their busy reception areas. The core responsibilities of the post are to provide administrative/clerical assistance, ensure that effective communication is maintained with patients, relatives and members of the multidisciplinary team, and to contribute to the efficient running of the unit.
Responsibilities
* Maintain patients' records, ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes and x-rays and prepare admission folders as required.
* Arrange appointments, request transport and contribute to the patient discharge planning process, maintaining care flow system and up to date bed state.
* Contribute to the clinical audit programme by recording information/statistics as required.
* Answer the telephone and, with the assistance of nursing staff, answer requests for information.
* Maintain stocks of stationery, keep reception desk and notice boards tidy.
* Communicate effectively with colleagues, patients and relatives through verbal/written communication, participate in ward meetings and maintain confidentiality of information at all times.
* Carry out other specific administrative/clerical and housekeeping duties as requested by the ward manager.
* Contribute to maintaining the safety and security of patients and their belongings and to maintaining the safety and security of the environment.
* Maintain personal standards of health, safety and security and understand own responsibilities under the Health and Safety at Work Act.
* Participate in relevant training as identified through individual performance review.
* Comply with the Data Protection Act and adhere to Trust/Directorate/Departmental policies.
Additional information about the organisation and its values is provided by the employer during the application process.
Qualifications
* Essential criteria
* Functional skills level 2 in English and Maths
* Computer literate
* Desirable criteria
* NHS/Healthcare experience
* Experience working with the public
Other information
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that your application has been unsuccessful. North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
We are committed to equality of opportunity and to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates who are currently underrepresented in the workforce at Band 8a and above, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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