Job Description
Customer Service Advisor
Location: Warley, Brentwood
Reports To: Team Leader
About us:
We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions Electrical, Fire, Security and Property Services.
Job Summary:
We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.
Key Responsibilities:
1. Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
2. Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
3. Use a computerised system to acc...