Description About Epta Join Epta as a Desk Engineer Team manager and play a key role in driving our commercial refrigeration success, contributing directly to our growth strategy. You’ll connect with forward-thinking clients, delivering innovative solutions that shape the future of cooling technology. You'll thrive in a collaborative, fast-paced environment, working alongside a passionate team that values your ideas and supports your growth every step of the way. The successful candidate will use remote monitoring to capture critical data from our customers to identify, track and resolve issues on a pro-active basis. Your Contribution (Job description) In this role, you'll engage in a variety of activities, focused on growth, innovation, and driving dynamic value. Here are some key responsibilities: Capture critical date from across Aldi, Co-op and Waitrose estates. Root cause and fault finding Internal and external reporting Technical assistance Process Automation Responsible for managing our team of remote desk engineers. Designing and implementing department processes. Your Journey (qualifications & skills) You have a strong engineering background, proactive approach, adaptability, excellent analytical skills, and a customer-focused mindset. Additionally, you should bring: Professional experience in the same or a similar role. Refrigeration, BMS, and HVAC systems Leadership and teamworking skills CAFM Systems IOT Remote Monitoring Software and hardware technologies such as: o RDM, Danfoss, Emerson, IMS, Trend, CPC, Carel, Next controls, CDK, JTL, Accruent VX observe and VX maintain, WebFM, Connect, CloudFM, Service Channel, 4g Modem Connections.