Job Description
Role – Business & Operations Coordinator
Location – Manchester City Centre (Hybrid)
Salary - £28,000-£32,000
Hours – Monday-Friday // 9am-5.30pm (Flexible working)
Reed are currently working with an amazing well-established marketing agencey who are looking to recruit a Business & Operations Coordinator.
The client is looking for a hardworking, highly organised, individual to join the operations team. The right person will play a pivotal role working inside their client services department to help drive efficiencies across business.
Some of your biggest responsibilities will consist of providing operational and administrative support to the client services team, ensuring efficient job setup, accurate financial tracking, and smooth workflow across all teams.
Core responsibilities include:
* Job Setup and Costing– Support accurate job setup, costing, and billing by ensuring compliance with agency standards and up-to-date reporting
* Financial Administration -Support financial tracking by monitoring budgets, managing purchase orders and expenses, ensuring billing plans and invoicing are updated on time, and escalating any budget discrepancies
* Contract compliance Support– Keep records of client contracts and deliverables, monitor compliance with contract terms, report risks or deviations, and assist with contract renewals or amendments
* Workflow and Resource Coordination – Manage Statements of Work to ensure resources and budgets stay within scope, support capacity forecasting, conduct weekly utilisation reviews to identify and report risks, maintain schedules for creative and studio workflows, spotting inefficiencies and escalating them to the Senior Operations Manager, and collaborate with internal teams to address workflow bottlenecks.
* Project Tracking and Reporting -Maintain and review project dashboards to monitor status, resource utilisation, recovery rates, and KPIs, escalating any discrepancies or trends. Collaborate with team leads to track job profitability, supporting finance with month-end reporting, ensuring timesheet compliance, and delivering regular operational updates.
* Meetings and Communications management – Organise internal meetings and sessions with line managers, maintain objective and feedback records, occasionally join client calls for context while primarily focusing on internal operations. Arrange travel bookings for senior team members when required.
* People and performance support – Provide support for onboarding and fostering team culture, maintain training and compliance records, assist with updates to HR systems (including headcount, departures, and recruitment), and handle ad hoc requests for the people team.
* Process improvement – Collaborate with senior operations management to drive process improvements, integrate AI into workflow systems, and document and share best practices across the agency.