Social network you want to login/join with:
Head of Customer Service, Newcastle-upon-Tyne, Tyne and Wear
col-narrow-left
Client:
Central Employment
Location:
Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
1
Posted:
25.05.2025
Expiry Date:
09.07.2025
col-wide
Job Description:
Central is proud to be working with an outdoor lifestyle brand based in the North East. Having enjoyed significant success since their launch less than 10 years ago, they are now developing their brand into new product areas and expanding into new geographies beyond the UK and US.
Customer experience is key to their success as an ecommerce and B2B brand, making this role critical.
As Head of Customer Service, you will be responsible at both strategic and operational levels for:
* Customer Experience Strategy
* Team Development & Performance
* Operations Management
* Customer Insight & Feedback
* Crisis & Escalation Handling
* Policy & Process Development
* Advocacy and Engagement
A full candidate pack is available following an initial conversation with Central. The role requires an individual capable of managing the fast pace of a scaling business, with autonomy to run their own function and a hands-on, can-do attitude to leadership.
Given the company's stage of development, there are significant opportunities for individuals willing to grow with the team.
A background in e-commerce and/or consumer brands would be highly beneficial, as would experience in a start-up, scale-up, or SME.
#J-18808-Ljbffr