About the role
As a Customer Support Partner, you'll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Your tasks will be varied, including supporting with JL Money services, Partnership Credit Card applications, serving in our Bureau de Change, handling lost property, and managing a wide range of customer queries and complaints.
Due to financial regulations, applicants for the Bureau de Change must be over 18 years old.
Key Responsibilities
* Approach work with a friendly, welcoming, and self-motivated attitude to provide the best customer experience.
* Resolve customer queries and complaints respectfully and compassionately as a first point of resolution.
* Represent the John Lewis brand and uphold its reputation as a trusted company.
* Support the wider shop team and coach Partners on our services and handling customer queries/complaints.
* Promote our services at in-store events.
Essential skills/experience
* Excellent customer service skills.
* Proficiency with multiple software applications.
* Strong administrative and organizational skills with attention to detail and compliance.
* Excellent communication skills with a logical approach.
Desirable skills/experience
* Previous experience in a customer-facing role is preferred, but training will be provided to help you perform at your best every day.
About The Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, contributing to our collective success and fostering an environment of kindness, respect, and inclusion.
We focus on retail excellence, innovation, and diversification, ensuring we remain competitive on price, quality, and service.
We believe in creating a workplace where everyone can thrive, embracing differences and encouraging personal growth.
Important Points to Note
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed and encouraged to complete these promptly.
Apply early as vacancies may close if high numbers of applications are received.
We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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