Key Responsibilities
Key Responsibilities include:
* First Point of Contact: Serve as the primary liaison for the clinician, managing and screening all incoming calls, scheduling appointments, and handling referrals to other healthcare providers with efficiency and discretion.
* Appointment Coordination: Arrange consultations, tests, scans, and other appointments, ensuring effective calendar management to optimize the clinician's productivity.
* Meeting Support: Accurately record and transcribe minutes during key meetings, such as HR investigations, clinical governance sessions, and other high-level discussions.
* Document Management: Prepare and transcribe a variety of documents, including medical reports, patient histories, summaries, manuscripts, and correspondence from dictations and notes.
* Records System Management: Develop, maintain, and streamline filing and retrieval systems for patient records, meeting notes, and critical documentation to ensure rapid access and comprehensive historical records.
* Data Protection & Confidentiality: Uphold stringent confidentiality standards, safeguarding patient information and adhering to all relevant data protection protocols.
* Team Collaboration: Collaborate with other secretarial and administrative staff to ensure smooth communication across the team and provide coverage during absences as needed.
* Front Desk Support: Occasionally assist with front-of-house duties, delivering a warm, professional experience for patients and visitors.
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