Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 68 week temporary contract, with the potential to extend depending on service demand.
Youll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents.
Wed love to hear from anyone with experience as a Complaints Handler, Customer Resolution Officer, Customer Experience Officer, Housing Officer, or Resident Liaison Officer, particularly if you have worked in social housing, property services or another customer-focused environment.
As a Complaints Handler, you will be:
Investigating and managing customer complaints in line with organisational policies and service standards
Acting as the main point of contact for residents, ensuring they are kept informed throughout t...