Job Description
2nd Line IT Engineer
We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.
ABOUT THE ROLE
As a 2nd Line IT Engineer, you will:
* Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
* Perform duties that include ticket support on Service Desk, and hardware maintenance.
* Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
* Have a diligent approach that achieves a long term and cost-effective result for our clients.
* Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
* Demonstrate a professional, respectful, and proactive approach to customer service.
* Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
* Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
* Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS
* Windows Server 2008-2022
* Windows Desktop 7-11
* Hosted Desktop and Terminal server farm setups
* Office 365 tenant setup and administration
* VMWare/Hyper-V administration
* Strong networking capabilities (DNS, routing, switching etc)
* VoIP knowledge, preferably 3CX
DESIRABLE SKILLS AND EXPERIENCE
* Exposure to Cisco/Draytek firewalls and routers
* Apple products and support
* Group Policy administration
* Azure AD, Intune and Defender knowledge
* Exposure to Ubiquiti / Cisco Wireless
* Previous MSP experience
* Recognised accreditations (CompTIA, Apple, Microsoft)
PERSON SPECIFICATION
The successful candidate will demonstrate:
* A logical, methodical approach to the task at hand
* A willingness to learn and teach
* Excellent documentation and communication skills
* High standards of customer service
* A personable nature
* A keen level of attention to detail
* A history of being a proven self-starter
***Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.