Overview
Join to apply for the Customer Service Consultant role at Skipton Building Society.
The role is permanent and involves working 36 hours per week across Monday to Saturday to support operating hours in the branch.
Salary: £23,600 Per Annum
Closing Date: Thu, 25 Sept 2025
Are you passionate about helping others and providing exceptional customer service? If so, Skipton Building Society has the perfect opportunity for you. We are recruiting for a Customer Service Consultant within our St. Annes Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products and services that we offer. By listening to and getting to know our customers you will help them review their circumstances and goals, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, and we support customers face to face, virtually and by outbound contact so we reach customers at relevant times. Whether promoting a new product or resolving a problem, you will place the customer’s needs at the heart of everything you do and provide a first-class service every time. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and we are a mutual organisation owned by our members. We value diversity and are committed to helping more people have a home, save for life ahead and support long-term financial wellbeing. Together, you can help us build a better Society. Our colleagues say Skipton Building Society is a great place to work, and you could join them. We will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
* Be the First Point of Contact: You’ll warmly welcome customers, in-branch and over the phone, ensuring their first interaction with us is positive.
* Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, providing tailored solutions.
* Listen and Tailor Solutions: You’ll listen to each customer’s circumstances and offer personalized solutions that meet their needs.
* Proactive Outreach: You’ll proactively reach out to customers over the phone to identify needs and discuss how we can support them.
* Maintain Accurate Records: Use our internal systems to keep customer records up to date, with a focus on identifying and supporting vulnerable customers.
* Adhere to Policies: Understand and adhere to policies, standards and controls, with training and coaching provided.
What Do We Need From You?
* Previous experience interacting with customers. We welcome candidates who have worked outside banking or building societies as well.
* Experience can be in person or over the phone; we are increasingly offering flexible ways of engaging with customers.
* Experience in retail, food & beverage, guest services or health/care sectors, with a passion for delivering exceptional service.
* Ability to work well with others in a ‘one-team’ mindset.
* Ability to stay calm and manage time effectively during busy periods.
* Desire and ability to grow, adapt and change with business needs.
What Is In It For You?
The role is permanent, 36 hours per week, Monday to Saturday to support branch operating hours. The salary is £23,600 per annum plus benefits.
* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays, increasing to 30 days after 5 years
* Holiday trading scheme to buy/sell additional leave days
* Generous employer matched pension contributions – up to 10% per annum
* Benefits portal with Employee Assistance Programme and online employee discounts
* Three paid volunteering days per year
* Colleague mortgage and savings accounts and other discounts
* Commitment to training and development
* Private medical insurance for colleagues
* Salary Sacrifice Scheme for hybrid/electric cars
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
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