Job summary
An exciting new opportunity has arisen to join the Stop Smoking Service team based at Forsyth House, supporting the delivery of a high-quality smoking cessation service across Darlington.
This role will play a key part in enhancing and maximising opportunities to provide Very Brief Advice (VBA) to people who smoke across all primary healthcare settings. By working collaboratively with healthcare professionals and community partners, the postholder will help increase engagement with stop smoking support and contribute to reducing smoking prevalence locally.
Main duties of the job
to support the Stop Smoking Service team, based at Forsyth House, Darlington, in delivering a smoking cessation service to the local population. The role will enhance and maximise opportunities to deliver Very Brief Advice (VBA) to people who smoke across all primary healthcare settings. This will contribute to key outcomes of the service and necessary support to reduce smoking prevalence in Darlington, with a particular focus on targeting and engaging those most likely to benefit from stop smoking assistance. The role will involve some evening and weekend working, promoting the service within the community in and around Darlington.
About us
Primary Healthcare Darlington is a GP Federation, based centrally in Darlington, which supports 11 GP practices in Darlington to provide the best possible healthcare services.
We also provided an extended GP Access Service, a Community Sexual Health Service, private medicals and primary care services and an integrated service to the Care Homes within Darlington.
We are an award-winning company who places the wellbeing of our staff at the heart of everything we do. We have a wellbeing lead who offers staff access to multiple wellbeing resources, and as a company we offer staff access to free counselling services, protected time to develop professionally, access to high-quality training and development.
PHD is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, or pregnancy and maternity.
Details
Date posted
19 February 2026
Pay scheme
Other
Salary
£24,936.99 to £26,598 a year whole time equivalent
Contract
Permanent
Working pattern
Part-time
Reference number
U
Job locations
Forsyth House
20 Woodland Road
Darlington
County Durham
DL3 7PL
Job description
Job responsibilities
Key responsibilities:
To be the key liaison between the Stop Smoking Service and the GP Practices, as well as other primary health care settings, acting as a Single Point of Contact (SPOC) for any queries or questions and provide additional support.o be able to fully explain how the Service operates, including how to refer to the service and what stop smoking support aids are available to support them This includes undertaking relevant training on NRT, vapes and Pharmacotherapy
Supporting clients within Darlington to refer to the stop smoking service or begin the behaviour change journey
Providing continuous support to people to make the decision to make a quit attempt or to try again.
Provide Mini awareness sessions/drop ins from any primary health care setting waiting areas, as appropriate, promoting the Service and outlining the products available to support smokers quit and offer links to relapse prevention.
Working with Primary Care colleagues the champion will target their support to people living within the borough, with long term conditions exacerbated by smoking.
Be responsible for requesting and coordinating the supply of medication and/or quit aids
Have access to and be competent in using System1 to be able to target areas of borough with the highest smoking prevalence to support them to refer into the service.
Participate in community engagement activities across Darlington to promote smoking cessation services
Main duties and Responsibilities:
Administration
To have a thorough knowledge of all department procedures.
To work in accordance with written protocols
Recording information within the client's medical records (SystmOne) and other data collecting systems
Ensuring messages and information are passed on to relevant members of staff or outside agencies
Running reports
Telephone
Have working knowledge of the telephone system, during and after hours.
Provide an efficient system of answering the telephone using a courteous and friendly manner
Liaising with healthcare professionals and other professional bodies
Other Tasks
Attending community events and promoting the service
Any other tasks allocated by the service team Management
Computer
General data input and information retrieving
Input into the clinical systems.
Performing searches for clients who may require support
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, service staff and other healthcare workers. They may also have access to information relating to the organisation as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the service and organisation may only be divulged to authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Communications and Working Relationships:
Internal:
Stop Smoking Service Coordinator, Office Manager, Doctors, Primary care Nursing staff, Pharmacy team, and Administration team member
External:
Public Health team, Patients (clients), Pharmacists, Acute Sector personnel and other healthcare professionals
Personal and People Development:
Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually, including the preparation and update of Personal Development Plans
Training
The post holder will be suitably trained to a nationally recognised standard of training such as that provided by NCSCT, and can demonstrate that they are qualified and competent to deliver the Service, and be trained to,
Promote MECC (Making Every Contact Count) by making the most of an opportunity to raise awareness, share knowledge and get a person thinking about making changes to improve their health, wellbeing and behaviours.
Deliver VBA and /or interventions, that can be 'opportunistic', taking very little time and can be implemented anywhere on the intervention continuum.
Deliver brief interventions recognising that many people can benefit from being given appropriate information at the right time particularly relating to the harms and risks associated with tobacco and smoking and other risks such as second-hand smoke.
Provide support to stop smoking through encouragement and behavioural change support
Run data reports and requests on system one
Health and Safety Responsibility:
It is the responsibility of the individual to work in compliance with all current health and safety legislation and the organisation Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the ` legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.
Clinical and Corporate Governance:
All managerial and supervisory posts will ensure compliance with the organisation policies and procedures and clinical guidelines.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisation's procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.
General
This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services
Job description
Job responsibilities
Key responsibilities:
To be the key liaison between the Stop Smoking Service and the GP Practices, as well as other primary health care settings, acting as a Single Point of Contact (SPOC) for any queries or questions and provide additional support.o be able to fully explain how the Service operates, including how to refer to the service and what stop smoking support aids are available to support them This includes undertaking relevant training on NRT, vapes and Pharmacotherapy
Supporting clients within Darlington to refer to the stop smoking service or begin the behaviour change journey
Providing continuous support to people to make the decision to make a quit attempt or to try again.
Provide Mini awareness sessions/drop ins from any primary health care setting waiting areas, as appropriate, promoting the Service and outlining the products available to support smokers quit and offer links to relapse prevention.
Working with Primary Care colleagues the champion will target their support to people living within the borough, with long term conditions exacerbated by smoking.
Be responsible for requesting and coordinating the supply of medication and/or quit aids
Have access to and be competent in using System1 to be able to target areas of borough with the highest smoking prevalence to support them to refer into the service.
Participate in community engagement activities across Darlington to promote smoking cessation services
Main duties and Responsibilities:
Administration
To have a thorough knowledge of all department procedures.
To work in accordance with written protocols
Recording information within the client's medical records (SystmOne) and other data collecting systems
Ensuring messages and information are passed on to relevant members of staff or outside agencies
Running reports
Telephone
Have working knowledge of the telephone system, during and after hours.
Provide an efficient system of answering the telephone using a courteous and friendly manner
Liaising with healthcare professionals and other professional bodies
Other Tasks
Attending community events and promoting the service
Any other tasks allocated by the service team Management
Computer
General data input and information retrieving
Input into the clinical systems.
Performing searches for clients who may require support
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, service staff and other healthcare workers. They may also have access to information relating to the organisation as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the service and organisation may only be divulged to authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Communications and Working Relationships:
Internal:
Stop Smoking Service Coordinator, Office Manager, Doctors, Primary care Nursing staff, Pharmacy team, and Administration team member
External:
Public Health team, Patients (clients), Pharmacists, Acute Sector personnel and other healthcare professionals
Personal and People Development:
Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually, including the preparation and update of Personal Development Plans
Training
The post holder will be suitably trained to a nationally recognised standard of training such as that provided by NCSCT, and can demonstrate that they are qualified and competent to deliver the Service, and be trained to,
Promote MECC (Making Every Contact Count) by making the most of an opportunity to raise awareness, share knowledge and get a person thinking about making changes to improve their health, wellbeing and behaviours.
Deliver VBA and /or interventions, that can be 'opportunistic', taking very little time and can be implemented anywhere on the intervention continuum.
Deliver brief interventions recognising that many people can benefit from being given appropriate information at the right time particularly relating to the harms and risks associated with tobacco and smoking and other risks such as second-hand smoke.
Provide support to stop smoking through encouragement and behavioural change support
Run data reports and requests on system one
Health and Safety Responsibility:
It is the responsibility of the individual to work in compliance with all current health and safety legislation and the organisation Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the ` legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.
Clinical and Corporate Governance:
All managerial and supervisory posts will ensure compliance with the organisation policies and procedures and clinical guidelines.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisation's procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.
General
This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services
Person Specification
Experience
Essential
* To have experience of working with the general public, preferably within the primary or public health environment.
* Experience of community engagement activities
Desirable
* Experience of working within a healthcare or public health setting
Communication
Essential
* To have excellent communication skills both verbal and non -verbal.
* Ability to handle sensitive data with confidentiality
* Be able to travel across sites to meet the requirements of the post in helping to promote the service
Desirable
* Experience of communication with clients in a similar setting
Qualifications
Essential
* 3 x GCSE grade C and above in Maths and English minimum
* IT skills/qualification
Desirable
* Knowledge of tobacco services Level 2 smoking cessation
Person Specification
Experience
Essential
* To have experience of working with the general public, preferably within the primary or public health environment.
* Experience of community engagement activities
Desirable
* Experience of working within a healthcare or public health setting
Communication
Essential
* To have excellent communication skills both verbal and non -verbal.
* Ability to handle sensitive data with confidentiality
* Be able to travel across sites to meet the requirements of the post in helping to promote the service
Desirable
* Experience of communication with clients in a similar setting
Qualifications
Essential
* 3 x GCSE grade C and above in Maths and English minimum
* IT skills/qualification
Desirable
* Knowledge of tobacco services Level 2 smoking cessation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Healthcare Darlington
Address
Forsyth House
20 Woodland Road
Darlington
County Durham
DL3 7PL
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Primary Healthcare Darlington
Address
Forsyth House
20 Woodland Road
Darlington
County Durham
DL3 7PL
Employer's website
(Opens in a new tab)
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