Barbauchlaw Medical Practice 18 North Street Armadale EH48 3QB
Job post summary
Date posted:15 May 2026
Pay:Up to £25,000.00 per year
Job Description:
Join our friendly team at Barbauchlaw Medical Practice!
Were looking for a caring and organisedPatient Care Assistantto be the welcoming face of our practice, supporting patients and helping to keep things running smoothly across our Armadale and Blackridge sites.
About Us:
At Barbauchlaw Medical Practice, we are a friendly and supportive GP practice serving our local communities across Armadale and Blackridge. We pride ourselves on delivering high-quality care in a welcoming environment. We are now looking for a reliable and approachable Patient Care Assistant to join our admin team, working across both of our sites.
About the Role
This is a varied and rewarding role where no two days are the same. You will be the first point of contact for patients face-to-face, by phone, and online providing excellent customer service while keeping things running smoothly behind the scenes.
Key Responsibilities:
1. Welcoming patients and visitors to the practice with warmth and professionalism
2. Answering telephone calls, booking appointments, and managing patient queries
3. Processing prescription requests and handling medical paperwork accurately
4. Supporting the clinical team with administrative tasks including scanning, coding, and filing
5. Managing incoming and outgoing correspondence (letters, emails etc)
6. Keeping patient records up to date on the clinical system (training provided)
7. Maintaining confidentiality and adhering to GDPR at all times
8. Working as part of a close-knit admin team to ensure the smooth daily running of the practice
About You:
9. Experience in a receptionist, administrative, or customer service role (healthcare experience is a bonus but not essential)
10. Friendly, calm, and patient-focused approach
11. Strong IT skills, including Microsoft Office and confidence in learning new systems
12. Excellent communication and organisational skills
13. Flexible and able to work across both sites as needed
14. Able to work well under pressure and remain professional at all times
15. A genuine interest in supporting patients and being part of a healthcare team
What We Offer:
16. Supportive working environment within a welcoming team
17. On-the-job training and opportunities for development
18. NHS pension scheme
19. 28 days annual leave plus 8 public holidays (pro rata for part-time)
How to Apply:
If you are caring, organised, and enjoy working with people, we would love to hear from you. Please apply with your CV and a brief covering note explaining why this role is right for you.This role is not open to candidates who have applied previously; repeat applications will not be considered.
If you have any questions about the role, please feel free to contact:
Karen Sutherland, Reception Supervisor
Phone: 01501 730432
Job Types: Full-time, Permanent
Benefits:
20. Company events
21. Company pension
22. Employee discount
23. Free parking
24. On-site parking
- Urban Practice