CX Coordinator 37.5 hours- Monday to Friday Haydock Salary- £25,772 Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job. We’re looking for a CX (Customer Experience) Coordinator to join our Customer Experience team. This is a great opportunity for someone at the start of their career who is passionate about customer service, learning, and helping others succeed. In this role, you’ll support how we train and guide our colleagues to deliver consistently great service to our customers. You’ll help review customer interactions across different channels, spot what’s working well, and highlight where improvements can be made. You’ll work closely with internal teams, training partners, and mystery shopping providers to gather feedback, track performance, and turn insights into simple, practical actions that improve the overall customer experience. This is a fantastic opportunity to develop skills in customer experience, quality, insight analysis, and stakeholder collaboration, with clear progression pathways within the business. What we’re looking for: A genuine interest in customer service and improving experiences Strong communication skills and confidence working with others Comfortable reviewing information and spotting trends or improvements Organised, proactive, and keen to learn Experience in customer service, admin, retail, hospitality, or similar environments is helpful but not essential What you’ll gain: Hands-on experience in Customer Experience and Quality Training and development to build your skills Exposure to cross-functional teams and business stakeholders Clear career progression opportunities within Speedy Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver. What we offer: 26 days holiday (plus bank holidays) Life assurance Pension scheme Canteen facilities 95% discount across the Speedy brand Opportunities for training, development and career progression Voluntary Health Cash Plan My Staff Shop: discounts and offers across many suppliers Green Commute Initiative (Cycle to Work scheme) PAM – Employee Assistance Programme (free and confidential wellbeing support) Industry-leading Work Life Balance initiatives and flexible working options Career Line of Sight for clear progression and growth opportunities Please note, Speedy may close vacancies early due to high application volumes, so we encourage early applications. Some roles may require DBS, Credit or Security Clearance checks. Speedy is an equal opportunity employer, committed to diversity and inclusion. All applicants must have the right to work in the UK.