Centre Experience & Commercial Manager Reading - brand new building by the station Permanent £40,000-£50,000 + OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand-new, premium workspace destination in the heart of Reading - a hub where energy meets excellence, and customer journeys are as polished as the building itself.The Role:As Centre Experience & Commercial Manager, youll own the success of the centre - leading from the front to deliver an exceptional customer journey and outstanding financial results. Youll be the face and energy of the building: ensuring members, guests and event clients receive a five-star experience while you maximise opportunities for growth across co-working memberships and meeting room sales.This is a role for someone who enjoys autonomy, visibility, and impact - equal parts hospitality leader, sales strategist, and operational expert.Key Responsibilities
* Take full responsibility for the centres performance, driving revenue and profitability.
* Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.
* Build strong relationships with customers and local businesses to grow co-working memberships and event bookings.
* Ensure seamless on-boarding and day-to-day operations, from move-ins to facilities and health & safety compliance.
* Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.
* Champion the customer journey from day one - onboarding, engagement, and retention.
* Champion continuous improvement - always looking for smarter ways to deliver value and elevate standards.
About YouThis role suits an engaged, customer-driven manager with commercial savvy and a genuine passion for people. Youll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.Youll bring:
* Proven experience in flexible workspace, hospitality, or events operations.
* A commercial mindset - confident with budgets, performance targets, and business development.
* Natural leadership with strong communication, motivation, and organisational skills.
* Resilience, initiative, and pride in creating great places to work and collaborate.
Whats on Offer
* £40,000-£50,000 base + OTE of £60,000
* Modern, high-spec centre just moments from Reading Station
* Full training and professional development
* Dynamic, high-tech centre in a brand-new Reading development
* Generous benefits and ongoing professional development
Join a workspace that redefines how people connect, collaborate, and create - and be the person who makes it all happen.Customer experience meets commercial leadership. This is your platform to shine.