Centre Experience & Commercial Manager
📍 Reading – brand new building by the station
💼 Permanent | £40,000–£50,000 + OTE up to £60,000
Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand‑new, premium workspace destination in the heart of Reading — a hub where energy meets excellence, and customer journeys are as polished as the building itself.
The Role:
As Centre Experience & Commercial Manager, you’ll own the success of the centre — leading from the front to deliver an exceptional customer journey and outstanding financial results. You’ll be the face and energy of the building: ensuring members, guests and event clients receive a five‑star experience while you maximise opportunities for growth across co-working memberships and meeting room sales.
This is a role for someone who enjoys autonomy, visibility, and impact — equal parts hospitality leader, sales strategist, and operational expert.
Key Responsibilities
Take full responsibility for the centre’s performance, driving revenue and profitability.
Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.
Build strong relationships with customers and local businesses to grow co-working memberships and event bookings.
Ensure seamless on-boarding and day‑to‑day operations, from move‑ins to facilities and health & safety compliance.
Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.
Champion the customer journey from day one — onboarding, engagement, and retention.
Champion continuous improvement — always looking for smarter ways to deliver value and elevate standards.About You
This role suits an engaged, customer‑driven manager with commercial savvy and a genuine passion for people. You’ll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.
You’ll bring:
Proven experience in flexible workspace, hospitality, or events operations.
A commercial mindset — confident with budgets, performance targets, and business development.
Natural leadership with strong communication, motivation, and organisational skills.
Resilience, initiative, and pride in creating great places to work and collaborate.What’s on Offer
£40,000–£50,000 base + OTE of £60,000
Modern, high‑spec centre just moments from Reading Station
Full training and professional development
Dynamic, high-tech centre in a brand‑new Reading development
Generous benefits and ongoing professional developmentJoin a workspace that redefines how people connect, collaborate, and create — and be the person who makes it all happen.
Customer experience meets commercial leadership. This is your platform to shine