Job DescriptionField Service Engineer
Location: Field-Based – UK & Ireland
Hours - Full-Time, Permanent
Salary – DOE
Job Overview:
Our client is seeking a proactive and technically skilled Field Service Engineer to join their UK and Ireland service team. This field-based role involves providing high-quality technical support for a wide range of equipment used in laboratory and research environments. The successful candidate will perform planned preventive maintenance, reactive repairs, installation, commissioning, and end-user training, ensuring consistent service delivery that meets both company standards and customer expectations.
Key Responsibilities:
-Attend customer sites as scheduled, always ensuring punctuality and professionalism.
- Carry out Planned Preventive Maintenance (PPM), breakdowns, and repairs according to defined standards and safety procedures.
-Support installation and commissioning of new systems, ensuring equipment is set up to provide long-term reliable operation.
-Deliver end-user training and demonstrations to ensure effective and safe equipment use.
-Accurately complete and submit job reports and service documentation using an electronic job management system.
-Communicate clearly and effectively with internal teams, including the helpdesk and customer service departments.
-Foster positive customer relationships, representing the company’s values and identifying potential business opportunities.
-Maintain tools, van stock, and shared equipment to agreed standards.
-Actively participate in training and development initiatives to enhance technical knowledge and customer service skills.
-Contribute to departmental meetings, forums, and improvement projects to support team development and operational excellence.
The ideal candidate will…
Essential:
-Proven experience in a field service or technical support role
-Strong mechanical and electrical diagnostic skills
-Excellent communication and customer-facing abilities
-IT proficiency, particularly in using job management or CRM systems
-Full UK driving licence
-Willingness to travel across the UK and Ireland, with occasional overnight stays
Desirable:
-Knowledge of ISO quality standards or service accreditation frameworks
-Technical qualifications (e.g., HNC/HND, NVQ Level 3, or equivalent in engineering disciplines)
What our client can offer:
-Competitive salary and benefits package
-Company vehicle, tools, and equipment
-Ongoing training and development opportunities
-A collaborative and supportive work environment
-Opportunities to contribute to meaningful research and healthcare advancements through technical service excellence
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