Role: IT Support Technician Location: Mansfield Salary: £30,000 - £32,000Benefits;A collaborative and supportive work environment.On site parkingOpportunities for career development and training.Competitive salary and benefits package.Exposure to diverse and exciting IT challenges within a dynamic organisation.Company:Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance,and security of IT systems across the organisation. This position is responsible fordelivering advanced technical support, resolving complex issues, and ensuring a highstandard of service delivery to end users.In addition to core support responsibilities, the role includes mentoring juniortechnicians, sharing technical knowledge, and supporting team development. The ITSupport Technician also contributes to infrastructure projects, system enhancements,and continuous service improvement initiatives.The position requires a proactive, hands-on individual with strong diagnostic andproblem-solving skills, excellent communication abilities, and a collaborativeapproach to working within a dynamic IT environment.Responsibilities:1st-3rd Line Technical SupportManage and resolve escalated support tickets across all levels, diagnosing complexhardware, software, and network issues while providing technical guidance andmentorship to junior team members.Infrastructure & Systems ManagementMaintain and support core IT systems, including Windows Server environments, ActiveDirectory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring systemreliability and performance.Network SupportDiagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, andfirewall configurations, ensuring minimal disruption to business operations.Bespoke Application SupportProvide ongoing support, troubleshooting, and user assistance for internally developedbusiness applications, including Excel-based tools (e.g. FTB) and Windows-based systemssuch as Production Tracker. Work closely with internal development teams andstakeholders to resolve issues, support enhancements, and ensure system availability andusability.Project Involvement & DeliverySupport the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management.Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation.Policy Compliance & GovernanceEnsure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous ImprovementWork collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development.Requirements:5 years previous experience in a helpdesk environment is necessary.Planning, organising and good communication skills.Access to own vehicle.Willingness to learn.Understanding of SQL would be very beneficial.Adaptable to changing circumstances and demands.Good knowledge of Microsoft Office 365, especially Excel/VBA.Good Knowledge of Windows and Server operating system.Good problem-solving skills.Knowledge of infrastructure setups would be advantageous.INDITPlanet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.