About The Role
Peraton requires Operations Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. The position is located at Camp Lemonnier, Djibouti (SOCAFRICA) and requires the candidate to attend and clear the CONUS Replacement Center (CRC). The Operations Manager leads a multidisciplinary team of technicians to provide high‑quality IT services for SOCAFRICA J6 and serves as direct supervisor, offering mentorship and guidance to technical specialists.
Duties
* Managing and overseeing daily operations across the assigned team
* Managing resources and workforce across daily operations as well as participation in customer‑sponsored projects as required
* Ensuring Service Requests are assigned and resolved or fulfilled based on their assigned priority and SLA
* Providing coordination between the assigned teams and escalated workcenters to ensure collaborative problem‑solving
* Reallocating resources to address changing needs and surges in effort, to include providing support to project efforts
* Collaborating with the Asset Manager to effectively manage durable and consumable materials to enable rapid service restoration and aligning assets to requirements
* Supporting the HQ IT asset lifecycle management program, with a focus on the assigned site and forward‑deployed organizations
* Coordinating shipment of IT assets in and out of the assigned site, in concert with the HQ asset manager and on‑site unit‑level supply teams
* Inspecting materials and assessing the condition of assets for re‑use in concert with the HQ asset manager, preparing assets for turn‑in and disposition as appropriate
* Developing and implementing a cross‑training program to improve depth in each functional area assigned
* Developing and continuously improving a catalog of Standard Operating Procedures covering common tasks, ensuring the workforce maximizes its use
* Advocating for and leading Continuous Improvement in all facets of Customer Support activities, including processes, evolving technologies, standards, and communication
* Creating documentation such as policies, procedures, workflows, and user guides to enhance productivity and user experiences
* Assessing and recommending improvements to the team's toolsets, including tools and applications used to troubleshoot, collaborate, remotely support, and problem‑solve
* Identifying business and technical problems and developing corrective actions or improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices
* Analyzing and defining systems, functions, processes, and user needs
* Recommending and supporting technical solutions to meet unique operational requirements, leveraging a broad array of technical capabilities, tools, and services
* Serving as Project Manager to update and modernize existing systems based on changes in operational needs, policy, or organizational strategy, while recommending potential projects that align with the HQ Project Management Plan
Qualifications
Required Qualifications
* Minimum of 10 years of experience in roles of increasing responsibility
* DoD TS/SCI clearance is required for this role
* Documented supervisory experience at the team level (5 employees) or larger, with responsibilities that include Customer Support, Operations Management, or Service Desk Management
* Experience supporting VIP users and senior leaders with demanding expectations
* General technical experience including Windows, Active Directory, Cisco, and SharePoint environments, enabling the candidate to effectively coach problem‑solving within the team
* Experience with end‑user hardware maintenance support models (Dell TechDirect, etc), and leveraging warranty/RMA processes to maximize warranty coverages
* Proven experience with development of standardized operational procedure documentation
* Must be flexible with scheduling, able to work nights/weekends, holidays as needed
* Complete and clear fitness for duty evaluation and maintain fitness for duty and complete an evaluation annually
* Attend and clear CONUS Replacement Center (CRC)
Desired Qualifications
* Bachelor's Degree in an IT or Management discipline
* Prior experience supporting an enterprise-level IT contract in a DoD organization
* ITIL 4 Managing Professional OR Project+ OR Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certifications
* ITIL 4 Foundations
* Microsoft Windows MCA/Associate Level certifications
* Background and certifications related to systems or network engineering
Details
Target Salary Range: $104,000 - $166,000. Salary is determined by various factors, including but not limited to the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short‑/long‑term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company‑paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Duration Statement: The application period for this job is estimated to be 30 days from the job posting date, subject to change based on business needs and the availability of qualified candidates.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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