Job Description
IT Service Delivery ManagerLocation: Nr Cardiff (Hybrid)Salary: £46,500 + Bonus + Benefits
The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
* Lead service onboarding and go?live activities
* Manage day?to?day service delivery across multiple accounts
* Produce and present monthly service performance reports
* Maintain service documentation, registers, and action plans
* Manage change requests and ensure process compliance
* Identify and implement service improvements
* Work closely with technical, solutions, and sales teams
* Support customer meetings, service reviews, and account development
What You'll BringEssential:
* Experience in Service Delivery Management
* Strong background in IT & communications managed services
* Excellent customer?facing and relationship?building skills
* Confident with Excel, PowerPoint, Visio, Power BI and Word
* ITSM experience
* Security Cleared or willing to obtain clearance
Desirable:
* ITIL Foundation (v3 or v4)
* Experience in SIAM environments
* Process design and improvement skills
Who You Are
* Customer?focused, proactive, and solutions?driven
* Strong communicator who can simplify technical information
* Calm under pressure and able to juggle multiple accounts
* Analytical, organised, and committed to continual improvement
* Professional, confident, and effective in client?facing situations
You'll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.