We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
We’re on the hunt for a skilled Complex Fraud Investigator to join our Counter Fraud Services team, based in either Salford Quays, Manchester or Haywards Heath, West Sussex.
In this role, you’ll be part of our Complex Fraud Team, reporting into the CFS Technical Lead. You’ll take ownership of a varied portfolio of claims, including organised fraud rings, non-jurisdiction (Scotland and Northern Ireland) organised fraud, high-value, and professional enabler cases, all requiring a sharp eye and strategic thinking.
If you’re looking for a role where your insight and experience will make a real impact, we’d love to hear from you.
Core skills we’re looking for to succeed in the role:
Critical thinking: Use your logical reasoning to analyse evidence and draw conclusions about potential crimes
Attention to detail: Pay close attention to the small detail to uncover evidence of fraud
Case management: Handle investigations from start to finish, ensuring all necessary steps are taken
Investigative techniques: Can use various methods for gathering evidence and conducting interviews
Working flexibly, you'll spend the 6 weeks in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too.
What's Involved:
1. You’ll handle a caseload of potential fraud risks within the CFS SLA’s, FCA regulations, and legislative and policy guidelines.
2. You’ll proactively seek positive outcomes that act as a deterrent to committing fraud against the business.
3. You’ll proactively seek the root cause of the fraud.
4. You’ll develop CFS strategies to proactively investigate potential fraud risks.
5. Your caseload will include desk-top handling, with direct interaction with policyholders, third parties and witnesses; extending to incorporate telephone-based interviews and written communications, and the appointment of external specialists to include investigators, law firms and motor engineers
6. You’ll liaise with external agencies, attend industry conferences and seminars
7. You’ll produce high quality written reports and advice for the business, to include recommendations.
8. You’ll help to manage the relationship with FCIM panel of service providers including law firms and investigators
9. You’ll provide advice and support to business areas and CFS with regard to potential fraud risks.
10. You’ll act as a mentor for Fraud Investigators and as a technical referral point.
11. You’ll ensure claim files are reserved accurately and reserves amended where required
12. You’ll meet agreed fraud KPI’s and targets.
Experience & knowledge
13. You’ve strong motor claims and policy experience.
14. You’ve a proven track record in claims fraud investigation, to include organised motor fraud.
15. You’ve excellent knowledge of processes and tactics used to investigate and manage insurance fraud, and a solid understanding of relevant fraud related legislation.
16. You’ve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
17. You’ve a sound understanding of all aspects of motor insurance.
Skills & Qualifications
18. You’re a great communicator, both verbal and written, with the skills to influence and negotiate
19. Organisation, timekeeping and prioritisation are second nature to you
20. You’re analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems
21. You’ve got great customer service skills. After all our customers are key!
22. You’ve got strong numeracy and literacy skills
23. You’re not fazed by computers and software. Competent in Microsoft applications, particularly Word, Excel & PowerPoint.
24. Desktop fraud investigation, to include telephone interviews
25. You can appoint and manage external fraud service providers
26. You’ve excellent report production skills
Behaviours
27. You’re customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!
28. You’re passionate about reducing the business exposure to fraud risk
29. You can use initiative to make decisions
30. You’ve got a sharp eye for detail and accuracy
31. Teamwork makes the dream work! You’ve the ability to work on own initiative and as part of a team
32. You’re confident in presenting complex information in a clear and concise manner. You’ve got this!
33. You’re self-motivated, proactive and enthusiastic
34. You’ve a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values
35. You’ll strive to drive business improvements to contribute to the success of the business
So, what are you waiting for? Apply today!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.