About The Role
Location: Bescot Office, Walsall
Contract: Full‑time, Permanent
Hours: 35 hours per week, shifts between Mon–Fri (08:00–18:00)
Salary: £24,175.96 per year + free RAC Ultimate Breakdown Cover
Start Date: 18th May 2026 (you must be able to commit to this start date)
About the Role
Do you have experience working within a Contact Centre and can deliver an exceptional customer experience? This is your chance to bring your skills to the Renault UK Contact Centre.
As a Customer Advisor, you’ll be at the heart of resolving customer queries and complaints, supporting both Renault and Dacia customers and dealerships. You’ll manage cases from start to finish, ensuring every customer feels valued and every interaction reflects our commitment to world‑class service.
This is a busy, fast‑paced role where resilience, enthusiasm, and energy are key. You’ll thrive on variety, from handling multiple queries to achieving KPIs, upselling, and building strong relationships across the business.
What We’re Looking For
* Have proven experience working within a Contact Centre environment for at least 1 year
* Enjoy talking to customers and can build rapport with empathy and confidence
* Can confidently handle complaints and has experience in managing complaints effectively
* Are self‑motivated and passionate about finding the right outcomes
* Can stay calm under pressure and adapt their approach when needed
* Ideally have experience in a complaints‑focused environment with proven customer service skills
* Are resilient, hardworking, and proactive, able to handle conflict effectively
* Communicate clearly across phone, email, letters, and social media
* Bring positivity, energy, and a team‑focused attitude to a high‑energy environment
What You’ll Be Doing
* Case manage customer queries and complaints to full resolution
* Provide clear updates and maintain accurate case notes
* Manage complaints end‑to‑end, ensuring timely outcomes
* Handle hire costs and goodwill gestures with accuracy and fairness
* Communicate effectively with the dealer network and internal stakeholders
* Ensure compliance with escalation processes and service standards
* Continuously build product and process knowledge through training
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