Independent Living Scheme Manager (with Care)
Location: Gordon Colling House, Bedford, MK42 0SJ
Salary: £31,992.21
Full Time (37 hours) | Permanent
We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme.
This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community.
Key Responsibilities
Housing & Scheme Management
· Manage allocations, lettings, and tenancy-related matters.
· Monitor performance against KPIs including occupancy, arrears, and service delivery.
· Maintain strong relationships with residents, ensuring timely support and engagement.
· Ensure properties and communal areas are safe, compliant, and well maintained.
Community & Resident Engagement
· Build a vibrant, inclusive community through events and ongoing engagement.
· Support residents across mixed tenure types, ensuring equitable service.
· Act as a visible and approachable presence within the scheme.
Partnership Working
· Work closely with on-site care teams, contractors, and ancillary services.
· Collaborate with external agencies to coordinate support for residents.
· Build strong relationships with key stakeholders and partners.
Safeguarding & Risk Management
· Carry out needs and risk assessments, ensuring residents' safety and wellbeing.
· Manage safeguarding concerns and anti-social behaviour cases effectively.
· Develop and monitor person-centred support plans.
Financial & Operational Oversight
· Support budget management and ensure effective use of resources.
· Monitor service performance and contribute to continuous improvement.
About You
You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently.
Essential Skills & Experience
· Strong communication and relationship-building skills.
· Experience managing complex situations and making informed decisions.
· Ability to work independently and manage a busy workload.
· Experience assessing needs, managing risk, and supporting individuals.
· Excellent record-keeping and administrative skills.
Desirable
· Experience in housing, tenancy management, or supported living.
· Knowledge of safeguarding, ASB, and welfare benefits.
· Experience working with older people or individuals with additional needs.
Our Values
At bpha, our values are at the heart of everything we do:
We take responsibility: We do what we say and are accountable for our actions.
We show empathy: We respect and listen to every colleague and customer.
We are better together: We value diversity and achieve more as one team.
We are ambitious: We strive for excellence and make a positive difference.
Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged