Suffolk County Council
Address: Moreton Hall Library, Bury St Edmunds, Suffolk IP32 7EE - On-site working
Salary: £25,185 per annum (pro rata for part time)
Hours: 7.5 hours per week to be worked Thursday 8.30am - 12.30pm and Saturday 9.30am - 1pm
Contract: Permanent
Your role and responsibilities
As a Library and Information Advisor, you'll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.
On a typical day, you might:
* deliver excellent customer service to a wide range of visitors, including children, families and older adults
* support customers with using library services, from borrowing books to navigating digital resources
* run and support activities such as children's story time, crafts, and community events
* help customers with IT queries, including using mobile devices, email, and social media
* work closely with volunteers and community groups to raise the library's profile and deliver outreach services
* carry out core library tasks such as shelving, stock management, taking payments, and creating displays.
This is a physically active role that involves bending and lifting. It is also a lone working post and as such you'll be expected to open and close the library buildings.
You will need
* can deliver great customer service to people of all ages
* communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community
* is confident engaging with young people and enthusiastic about delivering activities like children's crafts and story sessions
* is IT literate and comfortable using the internet, Microsoft Teams, social media, email, mobile devices and apps - and can guide others in using them too
* works well as part of a team and is happy to support colleagues
* is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.
If you've worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus.
Equality and diversity
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Benefits
* up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
* membership of a competitive Local Government Pension Scheme (LGPS)
* travel, lifestyle, health and wellbeing benefits
* performance-related annual pay progression, in addition to an annual cost-of-living pay increase
* training and encouragement to expand your knowledge
* a variety of career development opportunities across our organisation
* diverse and active staff networks
* flexible working options, with the right to request flexible working from your first day
Contact: Christopher Rhenius for a casual conversation. You can contact them by emailing: christopher.rhenius@suffolk.gov.uk
#J-18808-Ljbffr