We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially. As a Customer Support Specialist, you will be a front-line support for our clients’ customers. Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands. Role & Responsibilities: Working through a backlog of guarantee schemes Processing cards Warranty administration Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage with customers by going the extra mile Collaborate with team members and field engineers Provide tailored advice and recommendations Maintain accurate records on the internal systems providing a clear and concise audit trail Meet personal/team performance targets Knowledge and Experience Required: Experience in a customer service and administrative role Excellent written and verbal communication skills Attention to detail and excellent organisation skills Service-orientated with an empathetic and pragmatic approach Resilient, find solutions to day-to-day challenges Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions Ability to work with Microsoft Office 365 Additional Information: 9 am – 5 pm Mon – Fri (Hybrid working up on successful training) £15.38 per hour Paid Weekly Location: Trafford Park