Job Description
6-Month Contract with a Local Authority
Summary
* This role involves conducting financial assessments for adults requiring social care services, both Residential and Community Care, in line with the Care Act 2014 and Council policy. The position aims to provide financial support to vulnerable adults and their carers, maximizing income for service users and the Council by offering advice on Welfare Benefits.
Responsibilities
* Produce accurate financial assessments and reassessments for Adult Social Care service users, ensuring compliance with financial regulations and statutory obligations.
* Identify and record Service Users’ Disability Related Expenditure, consulting with Adult Social Care Team Managers as necessary.
* Investigate property issues and determine eligibility for Deferred Payment Applications.
* Maximize income for service users and the Council through benefit advice and assistance.
* Resolve service requests and queries, ensuring adherence to service standards, legislation, and operational procedures.
* Escalate complaints and potential safeguarding issues as per relevant procedures.
* Identify areas for service improvement, recommend changes, and implement agreed enhancements.
* Support system implementations, including conducting system testing and training staff on new processes.
Essential Experience Required
* Experience in independently scheduling and prioritising work to meet service requirements.
* Proven customer service background with skills in conflict resolution, negotiation, and diplomacy.
* Experience in a customer-focused role within a fast-paced environment.
Essential Qualifications Required
* Educated to GCSE level, NVQ Level 2, or equivalent experience in a similar environment.
* Full Driving Licence.
Additional Information
* Working hours: 37 hours per week, on-site 5 days a week.
* Location: One Angel Square, Northampton, NN1 1ED.
* Enhanced Disclosure and Barring Service check required.
* Face-to-face interview required.
The role closes soon, apply ASAP.
Requirements
To financially assess adults for social care services for both Residential and Community Care in accordance with the Care Act 2014 and Council policy and to provide financial support to vulnerable adults and their carers. To maximise the income of service users and the Council by providing advice and assistance on appropriate Welfare Benefits