Assistant Domestic Abuse Practitioner
Salary: £8,888 a year
Location: Stoke on Trent
Hours per week: 14
Contract type: Permanent
You’ll work with the team to deliver high quality support and accommodation to people fleeing domestic abuse, including their children. You will be the first point of contact for external enquires, referrals, admissions and to the residents residing in the refuge accommodation.
Please note:
This role averages 14 hours per week and is worked on a 4 on / 4 off rota basis. Shifts are from 4-15pm – 8:15pm. Please ensure you can commit to this rota pattern before applying.
Job requirements
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Be the first point of contact at refuge and respond to any issues or emergencies.
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Ensure customers feel welcome when they first move in and they are fully aware of the support they can access as well as their responsibilities within the accommodation,
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Provide customer-focused practical and emotional support.
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Support the referral process, carry out any necessary risk assessments and assign accommodation based on customer needs.
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Maintain customer focused safety plans and risk management plans to keep the customer and their family safe, all while keeping accurate records.
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Assess any risk or safeguarding issues and respond appropriately, making sure that incidents are recorded appropriately.
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Support the team to meet void targets by turning rooms around ready for new customers to move in.
What we’re looking for
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A good standard of education, for example GCSE English and Maths or equivalent.
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Good ICT skills and familiar with Microsoft office.
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Experience of handling personal data, working in line with GDPR.
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A genuine understanding of people in abusive relationships. You’ll be their voice so you’ll need great communication skills to provide them with the best support to keep them safe.
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Great problem solving skills and the ability to think quickly on your feet.
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Able to work independently and remotely, being self-motivated with great time management. You’ll be able to meet deadlines and make and keep clear factual recordings of information.
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DBS check.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!
We’ll be interviewing for this role as we go, so may close the vacancy early if we find the right candidate.
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