Salary: £45,000 - 75,000 per year Requirements: Strong experience with ServiceNow HRSD Good understanding of HR service delivery, HR operations, or Global Business Services Experience across onboarding, offboarding, lifecycle events, and case management Experience running workshops and engaging with business stakeholders Ability to map HR processes and design better ways of working Consultancy experience or strong client-facing transformation experience Confidence advising, challenging, and guiding clients Understanding of automation, AI, and analytics within HR service delivery Exposure to bids, proposals, RFPs, or proposition development ServiceNow CIS-HRSD certification would be a strong plus SC clearance or eligibility would be beneficial Responsibilities: Work with enterprise clients to improve how HR services are delivered Help organisations move away from manual HR processes toward more joined-up, employee-friendly services Improve areas such as onboarding, offboarding, case management, lifecycle events, employee communications, and broader HR service delivery Run workshops with stakeholders and get under the skin of how HR teams work Shape practical ServiceNow solutions that make life easier for employees, managers, and HR teams Contribute across discovery, process design, requirements, testing, deployment, and adoption Translate business problems into ServiceNow capability Contribute to proposals, RFPs, client pitches, and new propositions Support growth in digital HR, automation, AI readiness, and employee experience Help shape the practice as it grows Technologies: AI Support ServiceNow More: We are a growing consultancy investing heavily in our digital HR and ServiceNow capability, helping enterprise clients modernise HR service delivery. This is a great opportunity to stay close to ServiceNow HRSD while moving further into HR transformation, employee experience, AI, automation, and advisory work. Our team is growing, the work is genuinely interesting, and there is a real chance to build your profile in an area that is becoming increasingly important as organisations modernise how HR supports the business. last updated 21 week of 2026