Unifrog s mission
We re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our Jobs page).
The Unifrog platform
Over the last 12 years, the Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students.
We have a long list of exciting projects for the platform, always aiming to get us closer to achieving our mission. We are looking for someone to join Unifrog s team to help us continually improve the platform s existing tools, and to also develop new ones.
What you ll do
You ll work on improving the platform itself, mainly how data feeds into our platform and makes it work behind the scenes, as well as maintaining and improving the processes that drive our development cycles.
Your responsibilities will include:
* Dev cycle administration
o Owning our dev cycle administration from beginning to end, across Productlane and Linear. This includes:
+ Managing inbound product requests that have been logged on our Productlane account;
+ Updating Linear with developments that we aim to work on, are working on, or have launched;
+ Communicating updates to the team, including writing and sharing changelog posts, and creating clear documentation for changes that have gone live.
o Testing functionality for upcoming or newly released changes to the platform.
o Liaising with the team members for whom new developments are most relevant, to ensure that they have fed into plans for upcoming changes, and are happy with changes that have gone live.
* Troubleshooting platform functionality issues
Investigating then answering questions about platform functionality that are raised by our partner-facing teams.
* Point person for two technical integrations
Becoming the point person for questions about the platform s technical integrations, specifically SSO, and Wonde (MIS integration).
* New data projects
Supporting projects that improve how data feeds into the Unifrog platform, for example, scoping the requirements for changes to our tool that allows teachers to make bulk updates to student information.
You ll become an expert in:
* How the Unifrog platform works behind the scenes, with a particular focus on how complex datasets feed into the platform and power our tools;
* Technical tools that are vital for school partners (e.g. SSO and Wonde);
* The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents;
* How to navigate the platform as a user of each type;
* Finding opportunities to improve our platform, particularly when data processing is key to success.
* How our development process works, our product tech stack, and what is needed to make sure it runs as efficiently and effectively as possible;
You ll be part of the team that:
* Collates feedback on the platform, deciding which changes to move ahead with, and how;
* Translates user feedback into clear, actionable requirements;
* Investigates potential bugs and comes up with suggested solutions;
* Communicates platform changes to the Unifrog team;
* Answers queries about the platform from colleagues.
Working together
You ll regularly be working with:
* The Platform and Data Manager, who will support you in your development administration and project responsibilities;
* The Data team, of which you will be a part, alongside whom you will work to maximise the impact of your projects;
* Unifrog s two co-founders, who lead on the development of the Unifrog platform;
* User-facing colleagues, to understand what our users are asking for, as well to let them know what things have changed on the platform.
You will be line-managed by the Platform and Data Manager.
Skills and characteristics
We are looking for someone who is:
* An independent worker: You enjoy collaborating with others, but you also thrive taking charge of your own work and projects. You are proactive about getting things done, and update people on what you re working on rather than needing to be asked for your news.
* A systems thinker: You enjoy finding ways to make processes work better and more efficiently. You would be able to quickly get comfortable using specialist tools like Linear and Productlane, and then use them to keep things organised.
* Great attention to detail: You re the type of person who notices the small things, and takes pride in being accurate and specific. You are assiduous whether you are double-checking a data upload, or writing a full and precise set of requirements for a development request.
* Diligent: Our platform is complex and has many different sorts of users. You re the type of person who enjoys getting to the bottom of issues, and meticulously testing things from all angles.
* Analytical and proactive: You re comfortable looking at data to solve problems, whether that s figuring out why an integration failed or evaluating which areas of the platform receive the most feedback.
* Straightforward communicator: At Unifrog we try to communicate as clearly and straightforwardly as possible, avoiding jargon as much as we can. You can explain technical issues clearly to non-technical colleagues and turn user feedback into clear requirements for our engineers.
Preferred Experience
2+ years of experience in any of the following roles (or similar) is preferred, but not required.
* Product Operations
* Technical Project Management
* Technical Support
Benefits
On our jobs page you ll find a full list of the benefits we offer our team, including:
* Mission focussed
Join one of Escape the City s top 1% employers and help transform careers and destinations in schools.
* Growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
* Growing individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
* Have impact
Influence the company s direction: we love to promote great ideas, wherever they come from.
Key details
* £40,000 - £45,000 per annum (Grade B), depending on experience.
* Full time.
* Work remotely or in our London or Edinburgh offices.
* 28 days paid holiday per year (plus bank holidays).
* Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
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