Overview:
The role of Assistant to the Customer Account Manager (ACAM) is a highly important one within Preim. The actions of the ACAM will have a direct impact on our clients and customers, and occasionally will involve administrating large works resulting in significant aesthetic changes on estates. Therefore, the ACAM must be responsible and accountable. The ACAM plays a key role in ensuring the correct implementation of the Client Delivery team's administrative workload, allowing the Client Delivery Teams to focus on more high-risk, complex, and strategic management tasks across their portfolio. The ACAM’s workload is split into four areas:
General Duties
Be the ‘first point of contact’ for phone calls which come into the ‘Helpdesk’ and promptly ensure that emails into the ‘Helpdesk’ are forwarded on to the relevant staff member. Always provide outstanding and flawless customer service.
Support Client Delivery
Ensure that contacts are handled promptly and professionally, and that residents are always kept up to date where required.
Supply Chain
Arrange and attend meetings with contractors to discuss works/contracts. Meetings may occur pre-works, during works, or post works.
Identify areas where new suppliers are required. Source appropriate reputable suppliers and gain references.
Work with Purchase Ledger to set up new contractors and administer existing contractors. Ensure all contractor information is adequate and up to date.
Role Based Personal Development
Work closely with the Client Delivery teams in order to acquire and develop the skills and knowledge necessary to progress to become a Customer Account Manager. Strengthen your knowledge base and skill set to fulfill your role (i.e., utilities, planning, land ownership and transfer, the trades, company law, health and safety).
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