Contract type: Permanent / Full Time contract
Category: Retail Operations - Store Manager
Location: Costa Southampton Area, Southampton, United Kingdom, SO
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa Store Manager, you’ll enjoy the pride of working for the nation’s favourite coffee shop, along with great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.
A bit about the role
Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers, and coffee. It’s all yours to own and grow. Make it your own.
What’s involved?
* Creating a welcoming environment for customers to enjoy our coffee
* Generating innovative ideas to meet customers’ evolving needs
* Managing controllable costs through effective oversight of stock, labour, training, and recognition
* Motivating your team to be enthusiastic about the business
* Training and developing your team to reach their full potential
A bit about you
A passion for coffee and people is just the start. What else makes a great Store Manager?
* A commercial mindset with the ability to think strategically and maximize sales opportunities
* A brand ambassador who maintains high standards of brand consistency
* An ambitious personality eager to grow with us
* Ability to perform under pressure and execute tasks efficiently
* Experience in managing, coaching, and developing team members, potentially future leaders
What we can offer
We’re proud of our team’s achievements and want you to feel valued with excellent perks and benefits:
* Salary from £31,590 per annum (depending on store size)
* Paid quarterly bonus scheme
* Free handmade drinks during shifts, plus 50% discount on food and bottled drinks
* Free uniform for shifts
* Costa Discount App – 25% off food & drinks in store when not working, plus 25% off merchandise
* Tailored training and development, including our award-winning Management Apprenticeship programme
* Employee Assistance Programme and access to Mental Health First Aiders
* Refer a Friend scheme – earn up to £200 for successful referrals
* Cycle to Work Scheme for savings on bikes and accessories
* Discounts via the Dream Beans portal on various retailers, including gyms and holidays
Additionally, you’ll support fundraising for the Costa Foundation, helping children in coffee-growing communities access quality education.
A bit about us
Scoffs Group UK is the largest franchisee of Costa Coffee in the UK, operating over 100 stores across the South of England. We are a growing hospitality franchise that values our people. This is a great time to join as we expand our business and support structure.
Partnered with Costa, the No. 1 coffee brand in the UK for 12 consecutive years, we foster a warm, engaging team that shares a passion for food and drink and delivering excellent customer experiences.
At Costa Coffee, we celebrate inclusion and equality, encouraging everyone to bring their true selves to work. We promote collaboration, transparency, and value diversity in all aspects of our work.
This role is for a store owned by one of our franchise partners. Their hiring process, salary, and benefits may differ from those within a wholly owned Costa store.
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