Accountancy Software Support - Entry Level
Join to apply for the Accountancy Software Support - Entry Level role at IRIS Software Group
At IRIS Software Group, we help thousands of accountants across the UK. Our Accountancy Customer Services team plays a vital role. We’re now expanding our IRIS Elements support team and looking for friendly, motivated people with a foundation in finance, tax, or accountancy.
What Is IRIS Elements?
IRIS Elements is a modern, cloud-based platform for accountants, covering compliance, tax returns, client management and practice workflows.
The role supports accountants every day by answering queries, guiding them through solutions, and ensuring their queries are resolved quickly and accurately.
What Will You Be Doing?
* Act as the first point of contact for accountants using IRIS Elements and Accountancy Suite
* Respond to queries via phone, email or online chat
* Investigate and resolve customer issues or escalating to specialists when needed
* Explain processes clearly and help customers get back to work fast
* Log and track cases to ensure timely resolution
* Update the internal knowledge base with useful insights or fixes
* Meet quality and service goals while keeping customer satisfaction high
* Represent IRIS with professionalism, empathy and care
Based at our Slough (Heathrow Approach) office at least three days per week, with flexibility to work from home on other days.
What Are We Looking For?
This is a great fit for someone early in their career who understands basic finance or accountancy. Requirements:
* A degree in Finance, Accounting, Business or a related subject
* Experience in a finance, tax or accountancy role
* Current study towards an accounting qualification such as AAT
We also seek people who are:
* Clear and confident communicators
* Helpful and patient
* Organised with great attention to detail
* Comfortable with Microsoft Office and learning new systems
* Calm under pressure and able to solve problems logically
* Keen to learn and grow in a supportive environment
What Can IRIS Offer You?
* Structured onboarding and full product training
* Clear progression routes into senior support, technical or implementation roles
* Hybrid working – 3 days onsite, rest from home
* A collaborative, supportive culture
* Comprehensive benefits, including wellbeing support, pension and staff discounts
The Application Process
Send us your CV and a short application. If shortlisted, you’ll complete two short assessments: CCAT and EPP. You’ll then have a friendly chat over Microsoft Teams.
We may invite candidates to an in‑person session at our Slough/Heathrow office for team‑based activities.
Apply now and start your journey with IRIS.
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service, Accounting/Auditing and Finance | Software Development
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