Senior Client Executive
Permanent Role
Location – Hybrid with once weekly travel to Andover
Salary- £30,000 to £37,000
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health and make the most of their well-being. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
The role plays a critical part in ensuring a consistent, high-quality servicing experience for brokers and clients. The role provides senior oversight of client servicing activities, supporting the Client Executives in delivering strong relationship management, effective issue resolution, and operational excellence.
Acting as the escalation point for complex servicing matters and complaints, the Senior Client Executive ensures issues are resolved efficiently while maintaining strong broker and client relationships. The role also focuses on improving service quality and consistency by identifying trends in feedback, implementing best practice servicing approaches, and standardising tools and templates used across account management.
In addition to oversight and quality management, the role supports the development of client-facing teams through coaching, guidance, and training, helping build capability and ensuring teams are equipped to deliver proactive and effective broker servicing.
The role will also lead servicing for a small portfolio of strategically important client accounts that require senior relationship oversight.
What’s in it for you
As well as a competitive salary, our benefits package includes:
* Group bonus scheme
* Generous pension with a 6% pension gift from us
* 36 days holiday (with the option to buy and sell a further 5 days)
* Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
* Your own health plan
* Access to a wellbeing hub
* Shopping discounts
* Recognition awards healthcare scheme healthcare scheme
* Give as you earn
* 3 volunteering days
We have a head office in Hampshire, and as a minimum, you will be expected to work one day a week from the office. The remainder of the day-to-day work can be handled remotely, but there will also be times when we need to come together in the office more frequently to collaborate, attend training sessions, inductions, briefings, and more.