General duties
• Technical assistance of our products and systems generally as follows, both on site and phone / email support: -
o As per customer / sales staff requests.
o As per received enquiries provided by others.
o Consultant specified projects in conjunction with our sales staff.
o As per requests from distributors.
o To assist other engineers and / or service partners.
Specific tasks
• Provide telephone, email and site support for our systems and products.
• Provide telephone, email and site support for GIH systems and products.
• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.
• This role will require site or customer visits -
o To assist sales staff with customer technical support.
o Commissioning of our systems and products.
o Technical assistance, including troubleshooting, installation / configuration support.
• Liaise with EU factories, Japan and Germany as required.
• Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals
• Create product technical comparisons as required.
• Attend external training as required e.g. factory or elsewhere.
• Complete questionnaires in the research and development of new products.
• Assist keeping the training rooms and equipment up to date with new models.
• Assist with training videos, ideas, material and taking part.
• Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs.
• Rework and inspect units at our warehouses.
• Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly.
• Any other reasonable tasks the company requires you to undertake