Job description:
Role Summary
* Daily Management & Supervision of Team of Sales Excellence / Support Administrators
* Become an active member of the Sales Excellence / Support department, communicating with all Aftermarket sales functions and supporting our team and Sales Excellence Manager daily. Develop External Sales Team/Sales Excellence relationships – suggest new ways of working to benefit sales
* Provide first class sales support and decision making to help maintain and expand the UK/Eire Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
* Act as a bridge between Sales, Marketing, Product and Customer Service
Main Tasks
* Supervise daily team activities; assign tasks, monitor and develop individual's performance, track individual and team KPIs, etc.
* Administration and reporting to identify growth opportunities and areas of improvement
* Evaluate and maintain ERP and CRM systems
* Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
* Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
* Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
* Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
* Co-ordination with Group regarding routine enquiries and instructions
* Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
* Identify, co-ordinate, facilitate and implement cover and cross-training for key tasks across the team
* Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
* Monitor KPIs, forecast accuracy, and analyse data to provide concise and constructive data, enabling the Management team to make efficient and effective decisions
* Lead team queries. Find solutions and be the escalation point for immediate support
* Embodying a continuous growth mindset in regards to learning and development, individually and as a team
Your Profile
* Confident communicator (internal and external, written and verbal)
* Professional and mature attitude
* Analytical and proactive
* Adherence to direction from management
* Must be able to decision make quickly & accurately under pressure
* Positive and engaging mindset
* Persuasive but firm
* Expertise in area of sales department
* Ability to deal with pressure
* Concern for accuracy and quality
* Customer focused
Experience
* MRP and purchasing experience
* Ability to work on own initiative as well as being able to deliver as part of our team
* Skilled in prioritisation of own workload
* Confident to seek support/advise
* SAP
* Salesforce
* Experience in communicating/liaising with external customers
* Responsible for personal development
* Excellent and autonomous planning / organisational skills
* Good interpersonal skills, networker, liaison skills
* Must appreciate the benefits of team working
* Experience in similar job position
* Supportive team member
Profile description:
Your Profile
* Confident communicator (internal and external, written and verbal)
* Professional and mature attitude
* Analytical and proactive
* Adherence to direction from management
* Must be able to decision make quickly & accurately under pressure
* Positive and engaging mindset
* Persuasive but firm
* Expertise in area of sales department
* Ability to deal with pressure
* Concern for accuracy and quality
* Customer focused