Repairs Officer (DLO)
Salary:
£51,314 + excellent benefits
Location:
Field-based with flexibility
Contact:
Goodman Masson is currently working with a forward-thinking housing provider to recruit a
Repairs Officer (DLO)
. This is a fantastic opportunity to play a key role in shaping and leading an in-house Direct Labour Organisation (DLO) trade team, ensuring high-quality, customer-focused repairs and maintenance services across housing stock.
The role:
You will be responsible for delivering a first-class day-to-day repairs service, managing a large trade team to deliver high-quality outcomes, great value for money, and consistent improvements to service delivery. This is a hands-on leadership role requiring strong operational oversight, contract and budget management, and a proactive approach to ensuring customer satisfaction.
Key responsibilities include:
* Day-to-day management of the in-house DLO repairs team, ensuring a safe, cost-effective, and customer-focused service.
* Monitoring and improving service performance, using data and analysis to drive improvements.
* Managing budgets effectively, ensuring value for money across all repairs works.
* Leading pre- and post-inspections of works, ensuring compliance with quality and safety standards.
* Managing health and safety on site, including audits, risk assessments, and promoting a positive H&S culture.
* Overseeing delivery of voids, reactive repairs, and adaptations, ensuring works are delivered on time and to high standards.
* Resolving customer complaints and issues quickly and effectively.
* Supporting and developing the trade workforce, driving continuous improvement in skills and service delivery.
* Collaborating across departments to create a modern, innovative and forward-thinking repairs service.
About you:
* Experience in managing a high-performing repairs and/or voids service within housing or a related sector.
* Strong leadership skills with the ability to manage a large multi-trade workforce.
* Good knowledge of housing repairs legislation, regulations and best practice.
* Strong organisational and problem-solving skills, with the ability to manage competing demands in a fast-paced environment.
* Commercially astute, with experience of managing budgets and ensuring value for money.
* Excellent communicator with strong interpersonal skills to manage staff, contractors, and residents.
* Relevant qualification in Building Construction/Surveying (HND or above). Professional membership (CIOB/RICS) desirable.
* NEBOSH or equivalent H&S qualification is advantageous.
* Full UK driving licence required.
What's on offer:
* Competitive salary of £51,314.
* 25 days annual leave (rising to 30 over time).
* Generous pension scheme.
* Employee reward and discount schemes.
* Ongoing training and development to help you excel.
* Autonomy to make decisions and drive service improvement.
* Opportunities for career progression within a supportive and ambitious organisation.
This is an excellent opportunity for an experienced repairs professional to make a real impact, leading a large DLO team to deliver a service residents can be proud of.
For a confidential discussion or to apply, please contact
.