Join to apply for the Customer Experience Manager role at Cardo (Wales & West)
Join to apply for the Customer Experience Manager role at Cardo (Wales & West)
Who We Are
Cardo Group is a social housing property maintenance company.
Who We Are
Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently recruiting for a Customer Experience Manager to join our team in Hemel Hempstead.
OVERALL PURPOSE OF ROLE
To manage all customer experience touch points ensuring that we deliver an exceptional service to all customers.
Responsibilities/Accountabilities
* To develop, manage and delight internal and external customer relationships with new and existing customers.
* Ensuring contract delivery is, at a minimum, in accordance with Group and client requirements
* Managing correspondence from clients and customers in a timely professional manner
* Being the ‘back stop’ point of contact for escalated queries from clients and customers
* Proactively monitoring client satisfaction and proactively addressing issues as necessary to prevent dissatisfaction
* Developing and enhancing lines of communication in accordance with client and customer needs
* Promoting good working relationships with colleagues, clients, customers and other stake-holders, whilst demonstrating an inherent commercial awareness
* Ensuring that every opportunity is maximised to achieve higher customer satisfaction ratings through the demonstration of Cardo’s Core Values
* Providing support and advice on procedural and technical matters
* Planning, allocating and evaluating team and individual workload to resources
* Putting safety and health at the heart of decision making, asking, listening and responding, creating an environment where ideas are freely expressed and lessons learnt without fear of recrimination.
* Providing a working environment where people feel valued and listened to understanding your teams requirements to succeed
* Proactively promoting engagement between your staff and the community
* Effective One to Ones and PDPs
* Creating and delivering on learning opportunities for your people through effective talent management and career and succession planning.
* Promoting and encouraging information and knowledge sharing between team members
* Giving your people the tools they need and allowing them to make decisions aligned with their responsibilities
* Sharing best practice information through all people within your Account parameters
* Demonstrating to your teams that you are their example of how the Cardo core values should be lived
Skills & Experience
* Customer-Centric Mindset
* Communication skills
* Data Analysis & Insights
* Conflict resolution and problem solving
* Team Leadership & Collaboration
#INDHP
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Company: Cardo
Job Type: Full Time
Job Location: Hemel Hempstead
Position: Customer Experience Manager
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Construction
Referrals increase your chances of interviewing at Cardo (Wales & West) by 2x
Get notified about new Customer Experience Manager jobs in Hemel Hempstead, England, United Kingdom.
Kingston Upon Thames, England, United Kingdom 5 days ago
Customer Experience Manager - Sportstech
Watford, England, United Kingdom 21 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
Principal Customer Success Manager (Contract)
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 hours ago
Milton Keynes, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
Milton Keynes, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 day ago
Director, Customer Experience & Learning and Development
London, England, United Kingdom 6 days ago
London, England, United Kingdom 8 months ago
London, England, United Kingdom 3 months ago
London, England, United Kingdom 6 days ago
Dunstable, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr