What you’ll be doing
1. Own and deliver analysis and strategic investment choices that underpin Service management’s strategic transformation
2. Accountable for assessment of requirements within BT Business
3. Discuss and agree on relevant architectural framework and identify optimum design pattern to deliver scalable, reusable system components with limited customization.
4. Decision Making - Gathers information, and analyses different scenarios, assesses alternative resolutions and reaches a decision.
5. Strong focus on business case, risk management, benefit realisation and relevant dependencies with strong ability to unblock blockers to ensure on time delivery
6. Proactively monitor project progress, identify deviations, and take corrective actions to keep projects on track and keep stakeholders updated
7. Develop and foster excellent relationships with key internal/ external customers and suppliers as appropriate for on-going program deliverables
8. Lead the platform design team, overseeing the work of other designers.
9. Responsible for the overall BT Business platform governance, ensuring alignment and coordination across various deliveries from different federated delivery teams across value streams.
Experience you'll have
10. Technical leadership: Extensive ServiceNow, ITIL, CSDM, TMF framework experience related to BT Business ServiceNow ecosystem and E2E integration architecture with in-depth knowledge in ServiceNow capabilities.
11. Project management: Must have experience in managing complex Design programs or portfolios of projects, selecting the most suitable methodologies and implementing the necessary tools, processes and frameworks to suit the needs of a customer, colleague or client; moved outside of expected process or practice.
12. Technology: ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, TMF-compliant ServiceNow integration framework, Licensing model
13. Solution Architecture:Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements.
The skills you’ll need
Agile DevelopmentDatabase Design/DevelopmentDebuggingAPIs/Web Service IntegrationProgramming/ScriptingMicroservices/Service Oriented ArchitectureIT SecurityCloud ComputingArtificial Intelligence/Machine LearningContinuous Integration/Continuous Deployment Automation & OrchestrationSoftware TestingApplication DevelopmentAlgorithm DesignSoftware Development LifecycleProject/Programme ManagementDecision MakingGrowth MindsetInclusive Leadership
Benefits
14. An annual on-target bonus of 10% (personal and company multipliers).
15. BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
16. Exclusive colleague discounts on our latest and greatest BT broadband packages.
17. 50% off EE mobile pay monthly or SIM-only plans, and a 50% discount for friends and family on EE SIM-only plans.
18. Discounted EE TV, including TNT Sport and the NOW Entertainment membership.
19. There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave.
20. 25 days' annual leave (not including bank holidays), increasing with service.
21. Volunteering days, so you can give back to your local community.
22. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.