Job Title: Service Coordinator Location: Havant, Hampshire Job Type: Permanent Overview: Unify are thrilled to be recruiting for a Service Coordinator to join a UK independent organisation, operating within a nationwide engineering and service-led environment for power solutions. As Service Coordinator, you will play a key role in the day-to-day operation of the service function. Acting as a central point of contact for customers and field-based engineers, this role is critical to always ensuring smooth service delivery and effective communication. What do I need? This role is suited to someone who is confident, adaptable, and comfortable working in a demanding, fast-paced environment. The ideal candidate will demonstrate: * Experience in administration and account management within a customer-facing role * Strong verbal and written communication skills * Excellent organisational and time management abilities * A proactive approach, with the confidence to challenge processes and ask questions * Experience using CRM systems and managing multiple priorities * A positive, solution-focused attitude and willingness to learn Responsibilities: * Managing a portfolio of customers as their main service point of contact * Handling high volumes of inbound calls, emails, and service requests * Scheduling and coordinating engineers across multiple locations * Forecasting resource requirements and managing service agreements * Supporting contract renewals and identifying opportunities for additional works * Maintaining accurate records and reports within a CRM system * Providing administrative support, including documentation and parts coordination * Ensuring engineers are fully briefed with job details and access requirements * Supporting the wider service team with documentation, parts ordering, and administrative tasks