Join Our CICA Team as a Paralegal : Abuse Compensation Claims : Make a Real Difference
Salary: Dependent on experience
Monday to Friday : Full Time, permanent
Leeds LS8 2AL : office based : free parking
Are you an organised and proactive Paralegal looking to take the next step in your career? Do you thrive in a fast‑paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you.
Our well‑established and highly respected award‑winning solicitors firm is seeking an Abuse Compensation Claims Paralegal to provide vital support to our dedicated team. You will work to provide a high level of support to the Team to enable them to efficiently progress their client cases.
When applying, please include a cover letter.
Responsibilities
* Support the Criminal Injury Compensation Claims department to efficiently and effectively progress, conclude and maximise the compensation awards in Scheme Abuse claims.
* Maintain a high standard of client care for both new and existing clients to ensure repeat business and recommendations.
* Accurately obtain client information and claim details. Handle new and existing matters from the outset to completion.
* Set up files and open new cases on the case management system.
* Communicate internally with the CICA team, support staff and finance department and externally with clients, abuse schemes and other third parties.
* Use the case management calendar system to plan and prioritise case and file management so deadlines are met and compensation maximised.
* Update the case management system.
* Maintain routine correspondence, telephone calls and legal drafting while ensuring full compliance with Abuse schemes.
* Adhere to the firm’s financial policies of billing and invoicing.
* File closure and archiving.
* Train and develop relevant knowledge, techniques and skills.
* Provide holiday cover for colleagues in the CICA department.
* Any additional duties that may be required to assist the running of the practice.
Person Specification
Experience
* Experience of working in a client/customer facing or customer service role.
* Experience communicating to clients or third parties on the telephone and by email.
* Experience in an office setting.
* Experience using databases and computer management systems and Microsoft Office (Word, Excel, Outlook).
* Experience with file handling.
Skills
* Excellent organisation and time management skills to effectively manage conflicting priorities.
* Excellent communicator who can politely take the lead in a conversation.
* Capable of using diplomacy, tact and sensitivity when dealing with others.
* Good English language skills.
* Excellent team player who can get on with others.
* Ability to handle sensitive information.
* Ability to work autonomously.
* Good information technology skills: must be adept in the use of MS Office, particularly Word and Outlook, and ideally case management systems to a basic level, internet and email.
* Possess commercial awareness.
Behavioural Characteristics
* Taking ownership for informed decisions and delivering quality outcomes.
* Ability to use initiative and be proactive in their work.
* Commitment to continuous improvement and providing a high‑quality service.
* Ability to inspire and motivate self and colleagues.
* High degree of personal integrity and commitment to fairness, diversity and equality.
* Genuine willingness and desire to progress themselves and the department.
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