We’re recruiting … Telephony Engineer
Müller has been a loved brand in the UK for over 30 years. It’s a household name – and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year.
We are currently recruiting for a Telephony Engineer. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for Müller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient voice solutions for business projects.
Key responsibilities for the Telephony Engineer will include:•Provide technical support of telephony systems, including but not limited to Unify and Cisco UCM, including legacy solutions.•Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications.•Experience of administering, monitoring and troubleshooting Voice technologies and platforms.•Change management and risk assessment for all managed service clients.•Work with external suppliers on voice planning, implementatio...