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This role is to provide second- and third-line IT Support to all clients' sites across Leicester, Leicestershire, and Rutland, with a main focus on replacing IT equipment across the estate. Working in a variety of sites, ranging from administrative buildings to community hospitals, so a reliable car is essential for this role.
The role is varied, requiring you to quickly identify, research, and resolve IT technical issues efficiently. You must possess good communication skills, be highly organised, self-motivated, and efficient. You should be able to diagnose and troubleshoot hardware and software issues and resolve them within our Service Level Agreements.
Although the job is mainly Monday to Friday, office hours 09:00 to 17:00, there are occasional early starts or late finishes.
Location: Various sites around Leicester
Job Type: Temporary
Duration: Expected to last until the end of October 2025, with a possible extension
Start date: ASAP
Pay Rates: Up to £17 per hour PAYE (including holiday pay) or £19 per hour Umbrella
Hours: 37.5 hours per week, Monday to Friday, 9:00 am – 5:00 pm
Workplace: Office / Hospital
Skills and Knowledge:
* Must have a valid driver's license and access to own vehicle
* Relevant Degree or equivalent technical experience
* Qualified to A Level / HNC with relevant content or equivalent experience
* At least one entry-level IM&T industry qualification is required
MAIN DUTIES AND RESPONSIBILITIES:
* Educating users to understand technical issues and prevent repeats, relaying technical information understandably
* Installing new and replacement IT hardware safely, ensuring electrical compliance and health and safety standards
* Repairing IT hardware and reinstalling software and systems
* Running diagnostics on IT software and hardware to identify solutions
* Planning and organising your work, which may involve complex activities requiring adjustment and rescheduling
* Participating in new ways of working and implementing change
* Acting as a professional role model to staff and clients
* Developing effective relationships with team members on issues related to your duties
* Maintaining professionalism and adhering to LHIS Values and Trust policies
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