Sales and Customer Service Advisor - Pudsey, Leeds - office based.
Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth!
Due to their online growth, they are looking for an Sales & Customer Service Advisor
This is an exciting opportunity for someone who is passionate about the FMCG industry and eager progress their career.
As a Sales and Customer Service Advisor, you will...
* Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently, resolving issues and closing tickets as required.
* Process carrier returns promptly by handling returned items and returning good products to warehouse stock.
* Accurately input orders from the Trade Account Executive, assist with trade sales and admin tasks and maintain effective communication with trade customers.
* Monitor and respond to Amazon, eBay, and Trustpilot reviews by addressing feedback.
What will you need?
* Previous experience in customer service within an eCommerce environment
* Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot
* Experience with customer service tools such as Replyco
* Good computer skills and knowledge of Microsoft Office
What's in it for you?
* Opportunity to work very closely and learn from Senior team members.
* Chance to gain good experience in the FMCG environment.
* Extras wider benefits.
... And more!
Apply for more details on this exciting Sales and Customer Service Advisor role